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Mobile Apps - General FAQs
What should I do if I cannot log in on time due to delays?
We understand that occasional delays may occur due to unavoidable circumstances. To support staff, a 30-minute grace period is provided, allowing you to log in up to 30 minutes before or after the scheduled call time.
If you are unable to log in within this time frame, it is your responsibility to contact the office promptly. Please explain the situation to the Care Coordinator, who will assess and, if appropriate, manually log your attendance in accordance with company policies and procedures.
Why does the Availability Planner require an internet connection to log in?
The Availability Planner is designed to ensure accurate logging through QR code location tracking. For this reason, the system requires an active internet connection via mobile data or Wi-Fi. The login time is recorded directly from the live server to maintain consistency and accuracy, rather than relying on the device’s internal clock.
What should I do if I am unable to access the internet to log in?
If you encounter internet connectivity issues, it is your responsibility to contact the office immediately. Inform the team of the problem so they can provide support and ensure that the situation is resolved appropriately.